Follow the link for a talk by William Ury on resolving conflict and moving toward resolution. William Ury, author of "Getting to Yes," offers an elegant, simple (but not easy) way to create agreement in even the most difficult situations -- from family conflict to, perhaps, the Middle East.
William Ury is a mediator, writer and speaker, working with conflicts ranging from family feuds to boardroom battles to ethnic wars.
http://www.ted.com/talks/william_ury.html
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